Refund policy

Return Policy

Thank you for shopping with us at Offscreen Coffee Productions. If you are not completely satisfied with your purchase, we are here to address your concerns.

Returns

You may return coffee products within 7 days of receipt for a refund. To be eligible for a return, your item must be unused and in the same condition that you received it in its original packaging with original labels and stickers.

Return Process

Please email us at offscreenproductions@protonmail.com to inquire about a return. Include your order number and the reason for your return. Once your return is approved, you will receive further instructions on mailing the package.

We have a 30-day return policy on all non-coffee products, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn and/or unused in its original packaging, as well as the receipt or proof of purchase.

To start a return, you can contact us at offscreenproductions@protonmail.com. Please note that returns will need to be sent to the following address:

3203 Washington Street
Boston, MA 02130

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at offscreenproductions@protonmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. We take customer satisfaction seriously, and want to know if any errors were made on our end as soon as possible.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days net of shipping charges. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at offscreencoffeeproductions@protonmail.com.